Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It usually takes 6-10 business days for the mail to be delivered, if you don’t receive it in 12 business days, please contact us.
You would need to register to create an account.
Go to My Account page and would be able to update your shipping address under Addresses section.
We will send you tracking information after your order has been shipped, so you can use it to track it.
We don’t keep your card information on file and all payments go through Paypal.
Yes, for Australiancustomers only. We do charge Good and Services Tax (GST) of 10% on all orders shipped within Australia.
If your shpping fees are not calculated during checkout, it means we don’t ship to your country. However, you can still contact us to see if we make an exception.
We try to combine shipping whenever possible, unless specificially requested otherwise.
If you need to swap an item
Returns and Exchanges
All our coins are authentic, unless otherwise is noted. We provide lifetime authenticity warranty!
We will issue a full refund not including shipping fees for any items returned within 30 days after the purchase as long as they are in their original condition.
We process your order manually and human errors happen. In case you receive a wrong item, please contact us. We usually offer several options on how to resolve the issue to make sure you are satisfied.
Chances of your order arriving damaged are extremly low. If you believe, you order is damaged contact us and we will review your case.
Contact us for customer support.
Contact us immediately, if you believe you entered incorrect address and submitted your order.
Contact us immediately, if you would like to cancel or change your order.